Privacy Policy

We value you and understand how important it is to protect your personal information. This privacy policy explains our privacy commitment in respect of the personal information we hold about you and what we do with that information.

It is important to us that you are confident that any personal information we hold about you will be treated in a way that ensures the protection of your personal information.

Our commitment in respect of personal information is to abide by the Privacy Principles set out in the Privacy Act 2020 (or any successor legislation) (the Privacy Act) and all other applicable laws. This Privacy Policy applies in addition to and does not limit, our rights and obligations under the Privacy Act and other applicable laws.

References in this Privacy Policy to “we“, “us” and “our” means Centro Finance Limited a company incorporated in New Zealand acting in its capacity as a Registered Financial Service Provider (RFSP

By providing us with personal information, engaging us to provide you with services, or by using our website, you consent to the collection, use, storage, and disclosure of personal information in accordance with this Privacy Policy.

We may change our Privacy Policy from time to time, by publishing an updated version on this page, to reflect changes in the law and also our business needs so long as the changes do not disadvantage you. By continuing to engage us or use our website you will be deemed to have accepted the updated Privacy Policy.

We may collect personal information that identifies or is capable of identifying you, including your name, date of birth, address, contact details, account details, and occupation. If you engage us to provide Financial Services to you, we may collect personal information about your financial situation or goals in order to provide the Financial Advice that involve the Financial Services we are permitted to advise on (“Financial Advice”).

We may collect this information when you fill in our forms, contact us with an enquiry, engage us for work, purchase a product from us, enter a competition or promotion run by us or our agents, or respond to a survey, subscribe to our publications, or otherwise communicate and correspond with us.

Generally, we will collect your personal information directly from you, unless the information is publicly available, or any other person authorised by you or the Privacy Act.

We will generally rely on you to ensure the information we hold about you is accurate. If any of your details change, please let us know as soon as possible by contacting us.

We may disclose your personal information to the following people if we consider it necessary to do so for the purposes described where you have engaged us to provide Financial Services to you as above:

• third parties or other intermediaries in relation to your finance or insurance requirements
• investors, or any entity that has an interest in our business or any entity to whom we consider assigning or transferring any of our rights or obligations or selling all or part of our business;
• anyone who we are legally required or authorised to share your information with, including regulators and government agencies;
• any other person or entity authorised by you or the Privacy Act.

Prior to disclosing any of your personal information to another person or organisation, we will take all reasonable steps to satisfy ourselves that the person or organisation has a commitment to protecting your personal information at least equal to our commitment.

We use Cookies and Google Analytics (and similar technologies) to collect information about traffic patterns to, from and within our Website, including number of visitors to our Website, number of page views, time spent on our Website, browser types and common entry and exit points to and from our Website. We use this information to understand the effectiveness of our advertising, and to improve the functionality, structure and performance of our Website. This information does not personally identify you. If you allow them to, we may also use Cookies (and similar technologies) to enable content, store and manage your preferences on our Website and deliver targeted advertising.

You are not required to provide any personal information to us but if you choose not to it might affect our ability to provide services to you and your ability to obtain finance or the services you have engaged us to provide.

In most circumstances, it will be necessary for us to identify you in order to successfully do business with you.

You may choose to interact with our website anonymously, but we will not be able to contact you unless you provide your personal information.

You may access and request correction of any of the personal information that we hold about you at any time by contacting us. We may charge a fee for our reasonable costs of retrieving and supplying the information to you. We will respond to all legitimate requests within a reasonable period of time.

We take all reasonable steps in accordance with standard industry practice to protect your personal information and prevent it from being lost, accessed, used, modified or disclosed in an unauthorised way, including storing information on secure servers.

If you access our Website from outside of New Zealand, please be aware that you are sending information (including personal information) to New Zealand where our servers are located. New Zealand may not have data protection laws as comprehensive or protective as those in your country of residence.

If you have any questions about our Privacy Policy or your personal information please contact us.

—This Privacy Policy was last updated on July 2022.